Terms of Service

EFFECTIVE DATE: NOVEMBER 4, 2026 · LAST UPDATED NOVEMBER 4, 2026

These Terms of Service ("Terms") are a binding agreement between you and Remote Tactical LLC, a New York limited liability company doing business as NoLemon ("NoLemon," "we," "us"). They govern your use of nolemon.ai, app.nolemon.ai, our reports, free checks, calculators, emails and every related service (the "Service"). By creating an account, buying credits, or otherwise using the Service, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.

Please read Section 15 carefully. It requires disputes to be resolved by binding individual arbitration, waives jury trials and class actions, and explains how to opt out within 30 days.

1. Eligibility

You must be at least 18 years old and able to form a binding contract. The Service covers vehicles built for the United States market and is offered to users in the United States. If you use the Service for a business (for example, a dealership), you accept these Terms on behalf of that business, and "you" includes it.

2. What NoLemon is, and what it is not

NoLemon provides informational reports ("Briefs") and free vehicle checks compiled by automated systems from government and commercial data sources. NoLemon is informational only. A Brief is not a vehicle inspection, an appraisal, a warranty, or a guarantee of any vehicle's condition, history, mileage, ownership, value, safety, or fitness for any purpose. Data sources can be incomplete, delayed, or wrong, and many events (accidents, flood damage, repairs, odometer changes) are never reported to any database. Always inspect a vehicle in person, verify its title and VIN, and get an independent pre-purchase inspection before you buy.

Every Brief carries this disclaimer, which is part of these Terms: "NoLemon Briefs are informational only and not a guarantee of vehicle condition, history, or value. Data is drawn from official and commercial sources which may be incomplete; verify independently and consider a professional pre-purchase inspection." Every decision to buy, sell, pass on, finance, insure, or price a vehicle is yours alone, and NoLemon is not responsible for any decision made with or without a Brief.

3. Estimates, scores and advice

Fair-value figures, Trust Scores, negotiation numbers, ownership-cost and affordability estimates, recall listings, and known-issue notes are estimates produced by formulas and software over third-party data. Some wording in a Brief is written with the help of automated language tools. Nothing in the Service is financial, legal, tax, insurance, or mechanical advice, and no fiduciary or advisory relationship is created. Recall information comes from NHTSA and describes campaigns issued for a model and year; it does not confirm whether a recall was completed on a specific vehicle. Check a specific VIN at nhtsa.gov/recalls or with the manufacturer.

4. NMVTIS title information

Some title information in Briefs comes from the National Motor Vehicle Title Information System (NMVTIS) through an approved data provider. NMVTIS is a national database designed to help protect consumers from fraud and unsafe vehicles and to prevent stolen vehicles from being resold. An NMVTIS result contains information reported by state titling agencies, insurance carriers, and junk and salvage yards. NMVTIS does not contain every state's data or every event in a vehicle's history, including repairs and many accidents, and some information can lag or be missing. Because of that, a vehicle can have damage or history that NMVTIS does not show. Consumers can learn more at vehiclehistory.gov.

5. Not a consumer report

NoLemon is not a consumer reporting agency, and Briefs are not "consumer reports" under the Fair Credit Reporting Act. You may not use the Service, or any information from it, to make decisions about a person's eligibility for credit, insurance, employment, housing, or any other purpose covered by that Act, or to identify, locate, or contact any person.

6. Accounts

Sign-in is by an emailed link. You are responsible for keeping your email account secure and for all activity under your NoLemon account. Tell us promptly at [email protected] if you believe your account was used without permission. We may suspend, limit, or close any account at our discretion, including for suspected fraud, abuse, chargebacks, multiple-account schemes, scraping, or any breach of these Terms. You may delete your account at any time in the app.

7. Prices, payments and credits

• Payment. Credits are sold through our payment partner, Stripe, which acts as the merchant of record and processes your payment under its own terms. Prices are shown before you pay and may change at any time; a change never affects a purchase you have already completed. You authorize all charges for credits you order, plus any applicable taxes.
• What a credit is. One credit runs one Brief on one VIN. Credits are a limited, revocable license to use the Service. They have no cash value, are not legal tender, a deposit, or a stored-value account, cannot be redeemed for cash, and cannot be sold, transferred, or combined with another account.
• All sales are final. Except where the law requires otherwise, or as stated in this section, payments are non-refundable and credits are not refunded or exchanged, including for unused credits or a closed account.
• Empty reports. If a paid Brief comes back with substantially no data, we automatically return the credit to your account. Returning that credit is your sole and exclusive remedy for a Brief that is incomplete, delayed, or that you are dissatisfied with. Anything beyond that is at our sole discretion.
• Expiration. Purchased credits do not expire while your account is open. Promotional, referral, and bonus credits are a free courtesy: they may carry their own expiration or conditions, and we may change, limit, or revoke them at any time, including when we believe they were obtained through abuse.
• Chargebacks. If you dispute a charge with your bank or card issuer, we may remove the related credits (including credits already used) and suspend your account while the dispute is open. If the dispute is decided in our favor, or you used the Brief, we may decline future purchases.
• Closed accounts. Credits remaining in an account that you delete, or that we close for a breach of these Terms, are forfeited.

8. Acceptable use

You agree not to, and not to help anyone else to:

• scrape, crawl, data-mine, bulk-query, or automate access to the Service, or get around rate limits, free-check limits, or security controls;
• resell, sublicense, publish, or redistribute Briefs or their data, in whole or in part, or use them to build a competing product or dataset;
• copy, modify, reverse engineer, or create derivative works of the Service, except as the law expressly allows despite this restriction;
• create multiple accounts, use aliases, or self-refer to obtain free, promotional, or referral credits;
• use the Service to harass, stalk, defraud, or identify anyone, to misrepresent a vehicle, or for any unlawful purpose;
• pass off an old or edited Brief as current or unaltered, or alter NoLemon's branding, scores, or disclaimers; or
• interfere with, overload, or attempt to gain unauthorized access to the Service or its systems.

9. Your license to use Briefs

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to view and use Briefs you are entitled to, for your own evaluation of a vehicle (or, for a business, its own internal evaluation of vehicles it is buying or selling). You may share a Brief through the Service's share links, or show it to the other party in a transaction you are part of. The Service, the Briefs, and all software, text, scores, formulas, designs, and trademarks are owned by NoLemon or its licensors, and we reserve every right not expressly granted here.

10. Your content and feedback

You keep ownership of content you submit, such as listing details, asking prices, mileage, messages, problem reports, and suggestions ("Your Content"). You grant NoLemon a worldwide, perpetual, irrevocable, royalty-free, sublicensable license to host, use, copy, modify, display, and distribute Your Content to operate, improve, and promote the Service. Feedback and suggestions may be used by us for any purpose without obligation or compensation to you, except a reward we expressly offer in writing. You confirm you have the rights to everything you submit and that it is accurate and lawful.

11. For-sale listings and seller shares

Sellers can list a vehicle for sale on NoLemon and share its Brief with buyers. NoLemon is not a party to any vehicle sale, is not a dealer, broker, or agent, and does not verify listings, asking prices, vehicle condition, or the identity of any buyer or seller. Any transaction is solely between the buyer and the seller.

• A Brief reflects our data sources when it was generated. A seller-shared Brief can predate later damage or events. Buyers should verify the VIN in person and run their own current Brief.
• Sellers represent that they own, or are authorized to sell, the vehicle, that their listing is accurate, and that they will comply with every law that applies to the sale, including disclosure and odometer laws.
• Listings expire after 30 days unless renewed. We may edit, refuse, or remove any listing, and revoke any share link, at any time and for any reason.

12. Third parties and affiliate links

The Service links to and relies on third parties, including data providers, dealer websites, marketplaces, lenders, and insurers. We do not control them and are not responsible for their content, products, services, or practices; your dealings with them are solely between you and them. Some links are affiliate links, and we may earn a commission when you use them. Affiliate relationships never change our data, scores, or formulas.

13. Disclaimer of warranties

THE SERVICE, ALL BRIEFS, AND ALL DATA ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. To the fullest extent permitted by law, NoLemon and its members, managers, employees, contractors, licensors, and data providers (the "NoLemon Parties") disclaim all warranties, express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, timeliness, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, secure, or error-free, that any data is accurate or complete, or that any vehicle is free of damage, defects, title problems, or recalls.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

• THE NOLEMON PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, or for any loss of profits, revenue, savings, data, or goodwill, or for the cost of any vehicle, repair, inspection, financing, insurance, or substitute goods or services, however caused and under any theory of liability, even if advised of the possibility.
• THE NOLEMON PARTIES ARE NOT LIABLE FOR THE CONDITION, HISTORY, VALUE, OR PERFORMANCE OF ANY VEHICLE, for any transaction you enter or decline, or for any act or omission of a buyer, seller, dealer, lender, data provider, or other third party.
• THE NOLEMON PARTIES' TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID NOLEMON IN THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) TEN U.S. DOLLARS ($10).

These limits are an essential part of the bargain between us and apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain exclusions or limits, so some of them may not apply to you; in that case they apply to the greatest extent the law allows.

15. Disputes: binding individual arbitration and class-action waiver

• Informal resolution first. Before starting any claim, you agree to email [email protected] with your name, account email, a description of the dispute, and the relief you want, and to give us 60 days to try to resolve it. Any limitation period is paused during those 60 days.
• Arbitration. Except as stated below, any dispute, claim, or controversy arising out of or relating to the Service or these Terms, including their formation, scope, enforceability, or arbitrability, will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. The Federal Arbitration Act governs this section. Unless the arbitrator finds otherwise, the arbitration will be conducted by video or on written submissions, and any in-person hearing will be held in New York County, New York, or in the county where you live if the AAA rules require it. Fees are allocated as the AAA rules provide.
• Class-action and jury waiver. YOU AND NOLEMON EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND NOLEMON EACH WAIVE THE RIGHT TO A JURY TRIAL. The arbitrator may not consolidate claims or award relief on behalf of anyone other than the individual party.
• Mass filings. If 25 or more similar demands are filed by or with the help of the same counsel or coordinated group, they will be administered in batches of 25, with one batch at a time proceeding, to the extent the AAA rules allow, and each side's filing fees for later batches are deferred until the earlier batch is decided.
• Exceptions. Either party may bring an individual claim in small-claims court if it qualifies. NoLemon may seek an injunction or other equitable relief in court to stop scraping, misuse of the Service, or infringement of its intellectual property.
• Time limit. To the extent the law allows, any claim must be brought within one year after it arises, or it is permanently barred.
• 30-day opt-out. You may opt out of this arbitration agreement by emailing [email protected] within 30 days after you first accept these Terms, with the subject "Arbitration Opt-Out" and your name and account email. Opting out does not affect any other part of these Terms.
• Severability. If the class-action waiver is found unenforceable for a claim, that claim (and only that claim) must be severed and heard in court after the arbitration of any other claims, and will not be arbitrated on a class basis.

16. Indemnification

You will defend, indemnify, and hold harmless the NoLemon Parties from any claims, losses, liabilities, damages, fines, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, Your Content or listings, any vehicle transaction you are part of, your breach of these Terms, or your violation of any law or third-party right. We may assume control of the defense at your expense, and you will cooperate with us.

17. Governing law and venue

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules, except that the Federal Arbitration Act governs Section 15. For any matter not subject to arbitration, you and NoLemon consent to the exclusive jurisdiction of the state and federal courts located in New York County, New York.

18. Changes to the Service and these Terms

We may change, suspend, or discontinue any part of the Service, its features, data sources, or prices at any time, with or without notice. We may update these Terms by posting a new version with a new effective date, and for material changes we will also give notice in the Service or by email. Changes apply from their effective date and do not apply to a dispute you notified us about before then. Continued use after a change means you accept it.

19. Termination

We may suspend or end your access at any time, for any reason, with or without notice. Sections 2–5, 7 (as to non-refundability and forfeiture), 9 (ownership), 10, and 12–20 survive termination.

20. General

These Terms and the Privacy Policy are the entire agreement between you and NoLemon about the Service. If any provision is unenforceable, it will be limited to the minimum extent necessary and the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them, including in a merger or sale of the business. We are not liable for delays or failures caused by events beyond our reasonable control, including outages of data providers, hosting, or payment partners. You agree to receive notices electronically, including by email or in the Service. Headings are for convenience only, and "including" means "including without limitation."

21. Contact

Remote Tactical LLC (d/b/a NoLemon) · [email protected]